Q: Why should I book with Xapa.com?
A: Xapa.com specializes in all inclusive and packaged vacations to sunny destinations. While booking with Xapa.com you are not only getting the absolute lowest price for your vacation but you are also contributing to the Canadian Breast Cancer Foundation. With each booking Xapa.com will donate a portion directly towards breast cancer research. Xapa.com also offers great service, the best prices, and a gift card with every booking. No other site can match that!
Q: Is it safe to book online?
A: Booking online is extremely safe. Xapa.com uses a 128 bit encrypted server so book with confidence.
Q: How will I get my 75 Free Minutes from Fabutan?
A: An email will be sent to you immediately upon booking explaining how to claim your 75 Free Minutes from Fabutan.
Q: If the price decreases after I book, do I get the discount?
A: If a vacation price decreases after the time of booking the vacation will not be discounted under any circumstance as per the suppliers conditions.
Q: How do I get my tickets?
A: All tickets booked online with Xapa.com are Electronic (e-tickets) which means Airport Pick Up. The confirmation/itinerary you receive after payment of your booking is your proof of ticketing. Please bring your confirmation and passport to the airport for check-in. If your booking is with the following suppliers you will be able to print your e-ticket directly off their site: Signature, Sunwing, Sunquest, Tours Mont-Royal.
Q: Should I book Travel Insurance through Xapa.com?
A: Xapa.com strongly recommends purchasing travel insurance for your vacation. Having booked insurance will help cover the cost of penalties and/or non refundable portions of your travel if you, or your traveling companion, become ill, or injured preventing you from traveling. It’s also recommended to book directly through us. In case there are problems we can easily submit your documents to Manulife Insurance.
Q: How do I make a change or cancellation?
A: Please call Xapa.com at 1 (877) 359-9272 and speak with an agent. Depending on the supplier you may be charged service fees, upgrade charges, or fare increases. Name corrections will usually result in a fee from the supplier so please be sure to enter the name as it appears on the passport (first and last only). Please be advised that vacations are 100% non-refundable and cancellation will result in loss of the total booking price.
Q: Do I need to enter my middle name on the booking?
A: No, middle names are not required, even if they are on your passport. Only the first and last name, as per travel documents, are required.
Q: How do I make special requests such as (King bed, Non-Smoking, etc)?
A: You can make special requests during your booking online, or you can email us at info@xapa.com. You can also call us directly at 1 (877) 359-9272 and we will answer your request the best we can. All special requests are based on availability.
Q: How can I pre-book my seats?
A: If you’re flying with Air Transat, Sunwing, or Skyservice you can pre-book your seats. You can click on the supplier’s names above to be transferred directly to their seat booking pages.
Q: How can I upgrade to Club Class seats?
A: If you’re flying with Air Transat you have the opportunity to upgrade to Club Class seats offering exclusive privileges and a more luxurious setting at the front of the aircraft. Please call at 1 (877) 359-9272, or email us at info@xapa.com to check availability and book your Club Class seats.
Q: How does Xapa.com contribute to Breast Cancer research?
A: Xapa.com contributes to finding a cure for breast cancer with every booking that is made via our website, with one of our agents on the phone, or in person.
Q: When I try to book my vacation I get an error message, what should I do?
A: If you’re receiving an error message please try re-entering your information. Please be sure the billing address and phone number match your credit card statement.
Q: Do I require a passport for travel?
A: A passport is recommended for travel to any destination. However when traveling to Mexico, Jamaica, or the Dominican Republic currently you only require a government issued ID (such as drivers licence) and your birth certificate. Be advised that these terms can change at any time and without notice. Having a passport, or valid ID does not guarantee entry into a country and Xapa.com will not be held liable if you are not granted access to a country for any reason.