Privacy Policy

When someone other than yourself is accompanying you on travel purchased through Xapa.com, we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Xapa.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Travel purchase information
Xapa.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Xapa.com.

Contacting Xapa.com
Xapa.com collects information such as your full name, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Xapa.com, or accessing your account.

Computer information
Xapa.com collects certain technical information from your computer each time you request a page during a visit to Xapa.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Firefox or Internet Explorer), screen resolution, and referrer Web site.

Information from other sources
Only authorized Xapa.com personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Use of your information
Information collected on Xapa.com may be used to:

Travel planning and purchase
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.

Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Xapa.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.

Marketing notifications
As a registered Xapa.com member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Xapa.com and its marketing partners.

You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Xapa.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by Xapa.com on our partners' behalf.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Xapa.com, or accessing your account.

Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No information is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Xapa.com Web site, such as a flight origin or destination. No information is used to deliver targeted advertisements.

Sharing your information
Xapa.com does not sell or rent your information to anyone.

Service providers
To provide and process the services you request, Xapa.com shares your information with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Xapa.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, rental car and/or other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Xapa.com offers travel products from hotel, airline, rental car and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Xapa.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Xapa.com will occasionally share aggregated information with our service providers. This information does not contain any personal information and is used to develop featured programs and content that will be of interest to our members and site visitors.

In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Xapa.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Xapa.com.

Trusted business partners
In addition, we have partnered with various third-party Web sites to offer Xapa.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Xapa.com provided travel services. We will not share any of your information with these trusted third-party companies, even if you register on Xapa.com through their Web sites.

Our obligations
Xapa.com may be required by law to disclose information you have provided in obtaining our travel products or services. Xapa.com may also disclose information against someone who poses a threat to Xapa.com's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Xapa.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites
There are multiple places throughout Xapa.com that may link you to other Web sites that do not operate under Xapa.com's information privacy practices. When you click through to these Web sites, Xapa.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information
Xapa.com believes that members and site visitors should have control over the collection and use of their information. Requests should be directed to Xapa.com by e-mail (support@xapa.com)

You can close your Xapa.com account by contacting our offices. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.

Communications from Xapa.com
Members will receive communications from Xapa.com when they:

Purchase travel
Each time you purchase travel through Xapa.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Xapa.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive special promotional marketing communications
As a registered Xapa.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news, if you sign up for this service. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on Xapa.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest.

You can opt out of your subscription to Xapa.com's e-mail services at any time. You can unsubscribe to the special promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line.

Contests and sweepstakes
You have the option of sending an e-mail to Xapa.com requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honour your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the Xapa.com Web site, or accessing your account, we will respond to you via e-mail or telephone.

Surveys
To help us improve Xapa.com and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.

Protecting your information
We want our members and site visitors to feel confident about using Xapa.com to plan and purchase their travel, so we are committed to protecting the information we collect. Xapa.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Xapa.com only stores the information you provide when registering to become a Xapa.com member, create a travel profile, purchase travel, or use selected travel tools.

Changes to the Xapa.com Privacy Statement
This Privacy Statement was produced and posted on Xapa.com on February 26, 2010. Xapa.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Xapa.com will use your information, Xapa.com will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Xapa.com
We want to make sure you have control over your online travel experience as a Xapa.com customer, from planning and purchasing your travel to protecting your personal information.

Xapa.com customer service is ready to help with your Xapa.com travel concerns. When you need help, use our support and feedback form. All e-mail receives a response within 24 hours. You may also call 1 (877) 359-9272 to speak to a representative personally. Agents will address any questions or concerns you may have about your Xapa.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Xapa.com within 24 hours.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.

Copyright
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The material contained on www.Xapa.com was contributed by Xapa.com, including component portions of the Web site, content, site design, text, graphics, and the selection and arrangement thereof are Copyright © Xapa.com . ALL RIGHTS RESERVED.

No material from Xapa.com may be copied, reproduced, republished, posted, transmitted or distributed in any way. With the exception of Press Releases, you may print in hard copy portions of this Web site only for personal reference, or for the purpose of placing an order with Xapa.com. The use of any such material for any other reason, on any other Web site, or the modification, distribution or republication of this material without prior written permission from Xapa.com is strictly prohibited.

Disclaimer & Limitation of Liability
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PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Except as specifically stated on this Web site, neither Xapa.com nor any of its respective directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.